Fast F rward HiPath 3000 V8: The Industry-leading SMB Communications Platform Open up your office to a new way of working
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Agenda Introduction and highlights of V8 Product Detail UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces SIP Communications Security Mobility Management Devices & Clients Summary
March 09 Page 2
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Blending the Best Communication Technologies Award-winning converged communications platform for small and mid-sized companies Combines IP and TDM technologies Delivers a complete, modern telephony feature set, plus advanced applications Remarkable global installed base: Over 500,000 systems Over 12.5 million lines Over 160 countries
March 09 Page 3
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 V8 What’s new?
OpenScape Office
Mobility Enhancements
True Unified Communications now available on HiPath 3000
Dual-mode WiFi-GSM device support with automatic FMC roaming and SIP features
Integrated multimedia contact center solution for SMEs
Mobility Entry – user limit increased to 100
Xpressions Compact – New Capabilities Dial-in Conferencing Parallel ringing of mobile and desk phones
Other Feature Improvements Support for video-capable SIP endpoints SIP enhancements: Call Forwarding, Message Waiting Indication Open HTTP application interface and SDK Enhanced Redial List (10 entries) Missed Call indicator on Gigaset DECT handsets
Support of new OpenStage Devices OpenStage 10 OpenStage 15
March 09 Page 4
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 V8 Building on a History of Innovation Version 8.0 HP3K V7.0 Sales Information
HP3K V6.0 Sales Information
HP3K V5.0 Sales Information
HP3K V4.0 Sales Information
HP3K V3.0 Sales Information
March 09 Page 5
Open up your office to a new way of working
Version 7.0
Support of Xpressions Compact V3.0 (add. features) SRTP encryption E2E payload to ITSP T.38 Fax Support of OpenStage phones Fixed Mobile Convenience CLIP support on analogue trunks Phase-out of HiPath 37x0
Version 6.0
Support of XML Phone Services and ComScendo on a Button Suite LIM module in basic configuration HiPath 33x0/35x0 SIP for subscriber and ITSP Signaling and Payload Encryption Small Remote Site scenarios together with HiPath 4000
Version 5.0
HiPath 3800 high performance hardware Integrated voicemail EVM for HiPath 33x0/35x0 VPN via Internet connections Support of optiPoint 420 family Xpressions Compact used as announcement machine IP networking of HiPath 3000, 4000 and 5000 via CorNet-IP
Version 4.0
Survivable Media Gateway for HiPath 5000 Up to 250 trunk lines (formerly 120) CSTA Phase III HiPath 5000 RSM
Version 3.0
IP convergence platform IP Payload Switching Enhanced capacities (notes, workpoints)
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Family Portfolio Overview
HiPath 3500/3550
HiPath 3300/3350
HiPath 3800
96 Phones
96 Phones
24 TDM Phones
72 TDM Phones
Wall-mounted 3350 available
Wall-mounted 3550 available
500 Phones
Entry Voice Mail (EVM)
Entry Voice Mail (EVM)
384 TDM Phones
Info
Info
Converged systems with full telephony feature set Suite of applications for Mobility, Contact Centres, Unified Messaging Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q 32 Systems in one network
March 09 Page 6
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 in Networked Environments HiPath 3000 is renowned for its functionality over multi-site networks
HiPath 5000 RSM
Real-time communications between multiple systems across IP networks Users only see one inter-connected office! HiPath 5000 Real-time Services Manager (RSM) delivers centralized management for up to 32 HiPath 3000 systems Single point of administration and centralized Fault Management In Small Remote Site (SRS) mode, HiPath 3000 maintains PSTN connectivity in the event of a line failure
HiPath 4000
IP Network
HiPath 3000
HiPath 3000
Network line Management link (virtual) March 09 Page 7
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working HiPath 3000 enables your company to utilize the latest communications technologies and save costs! Cutting-edge UC applications Access to low-cost SIP-based Internet voice and video communications Advanced standards-based security Mobility solutions that extend enterprise communications anywhere Centralized management tools that simplify network administration
March 09 Page 8
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
March 09 Page 9
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Open Interfaces
OpenScape Office
OpenScape Office Unified Communications for HiPath 3000
myPortal Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax
User-friendly UC interface via myPortal client application or myPortal for OutlookTM plug-in toolbar March 09 Page 10
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Capabilities Cutting costs. Improving productivity. Integrated Voice-supported Presence Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) Drag and Drop Conference Management (only on HiPath OpenOffice ME)
OpenScape Office UC SUITE
myPortal for OutlookTM Dial from any Application Directories Favorites List / Internal IM Visible Voicemail
Some features require additional licenses or are only available on a particular platform
Fax Box Call Journal One Number Service Personal Notifications Personal AutoAttendant Screen Pop and Live Call Recording myAttendant myAgent (Add-on Contact Center client) NEW!
March 09 Page 11
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000V8 and OpenScape Office Solution Architecture OpenScape Office One SW package and Linux OS on two DVDs with Install Setup Routine Standard PC server hardware is needed (not part of the delivery package) Connected to HiPath 3000 via HG1500 Single-user administration - automatic import/synchronization with HiPath 3000 user data Web-based user interface for administration of OpenScape Office OpenScape Office with standard HW
IP Network
myPortal or myPortal Outlook toolbar
OpenScape Office supports both!
OpenStage IP (HFA) March 09 Page 12
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath 3000 V8 with HG1500
optiPoint TDM
Analog Phone
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
myAgent
Inbound Multimedia Contact Center for distribution of voice, fax and e-mail Seamless integration with OpenScape Office Skill-based routing and VIP support Max. 64 concurrent agents, 50 groups/queues, 64 supervisors
March 09 Page 13
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
March 09 Page 14
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Open Interfaces
OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath Xpressions Compact Eliminate hidden communications costs! Xpressions Compact is a hardware module for HiPath 3000 systems providing: Advanced Integrated Voice Messaging (IVM) Forwarding of voicemails within emails Call Recording Conferencing NEW! FMC: One Number Service and Mobility Pro Auto Attendant with customer greeting and name-dialing
Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities March 09 Page 15
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath Xpressions Compact Conferencing Initiate conference calls from anywhere via the Internet Speed up decision making Conferencing from any phone, anywhere Up to 18 conference channels can be used for one or more conferences (Dial-In / Dial-Out) Web interface for easy setup and monitoring of conferences for the owner Dial in into the 24x7 open conference room with or without PIN
March 09 Page 16
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
March 09 Page 17
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Open Interfaces
OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Open Interfaces TAPI 120 and TAPI 170 for Third-party Applications Telephony control from within the business application
HiPath 3000
CTIServer 3rd party CTI
Calls can be made/received and features invoked from the PC Customer details can be popped up to the screen
1st party CTI with IP-Phone
Calls can be processed quicker Calls can be made direct from Groupware Connect to third-party applications like Xphone Entry
March 09 Page 18
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
SIP Trunking
SIP Video
March 09 Page 19
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Communications Session Initiation Protocol (SIP) is the latest communications standard HG1500 Gateway Card delivers SIP for HiPath 3000 Deploying SIP will bring your organization to the next level: SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN) Support the latest multimedia applications (eg. video), dual-mode phones, and 3rd-party devices Home Office
WAN HG1500
SIP Carrier Network
HiPath 3000
March 09 Page 20
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Branch Office
HiPath 3000
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The Value of SIP Trunking Connecting to the public network via ITSP-provided SIP trunks can save your business money and improve flexibility: Reduced operating costs through consolidation of voice/data trunk lines Reduced operating costs through radically different tariff schemes IP end-to-end, no need for local gateway devices A single broadband connection can access 4 SIP providers in parallel, ensuring flexibility and lower cost Rapid provisioning of trunks to match fluctuating demand Geographic independence of SIP trunk numbers
The HG1500 Gateway Card comes with a free unlimited SIP Trunking license as standard!
March 09 Page 21
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Trunking with HiPath 3000 Tested ITSPs in Your Area HiPath 3000 has been tested with the following providers to deliver SIP trunking:
Your carrier isn’t here? Click here to find the latest list of approved ITSPs or the process for getting certified.
March 09 Page 22
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
SIP Trunking
SIP Video
March 09 Page 23
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Functionality for HiPath 3000 Experience SIP Video Communications Today! Full end-to-end SIP video solution for small and mid-sized businesses: HiPath 3000 V8 HG1500 Gateway card for SIP functionality OpenScape Personal Edition PC client software on a standard PC with webcam
March 09 Page 24
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Video Communications Over the Network What can SIP video do for your company? Maintain intimacy with customers, partners, and colleagues Make faster decisions Avoid errors due to miscommunication Customer
Reduce travel costs
IP Network Company HQ
HiPath 3000
3rd-party SIP video client
OpenScape Personal Edition Client connected to HiPath 3000 via SIP Network line SIP Video Session
March 09 Page 25
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Encryption
Authentication
Secure Remote Access
March 09 Page 26
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Security Confidential Communications via Encryption Communications can at times travel over public networks Encryption helps “scramble” information in a way that nobody can understand except the person or device it’s intended for HiPath 3000 provides the following encryption services:
Secure Endpoints OpenStage HFA range
Signaling Encryption with TLS/AES optiPoint 410 economy plus standard advance
Payload Encryption via SRTP Per-subscriber based encryption
optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance HiPath 3000 Signalling encryption
OpenScape Personal Edition
Payload encryption March 09 Page 27
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Security Trusted Communications via Authentication Devices must prove that they are authorized on the network Authentication provides a secure way of determining who is authorized and who isn’t HiPath 3000 authenticates with the following: Plus PCs & clients attached to the phone Secure device authentication with 802.1X multi-user
HiPath 3000 confirms validity of certificate with PKI Server
PKI Server
HiPath 3000
March 09 Page 28
SMB / Solutions Mktg / HiPath 3000 Product Presentation
OpenStage HFA range Phone is authorized
PKI certificate authentication of IP phones
Phone logs on to HiPath 3000 using built-in certificate
Secure Endpoints
optiPoint 410 economy plus standard advance optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance OpenScape Personal Edition
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Security Secure Remote Access via VPN Many users are located remotely and must traverse the Internet in order to communicate on the corporate network IPSec VPN uses authentication and encryption to ensure that remote phones can communicate just like they were local HG1500 has a built-in VPN concentrator to enable secure remote access to HiPath 3000
HiPath 3000 and HG1500
Authentication Server
March 09 Page 29
Phone calls between remote user and local users are now secure!
OpenStage HFA range
optiPoint 410 economy plus standard advance optiPoint WL2 professional
LAN
Internet Encrypted IPSec tunnel is established with corporate network Remote user with OpenScape Personal Edition and VPN Client logs in
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Secure Endpoints
optiPoint 420 economy plus standard advance OpenScape Personal Edition
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 30
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy use Remote Worker Solutions
Office Roamer Solutions
OpenScape Personal Edition PC client
Cordless Voice (DECT)
One Number Service
WLAN Voice & data
Parallel Ringing (desktop & GSM)
CallMe! Service
Desk sharing / roaming profiles
Mobility Entry & Pro clients for GSM phones One mailbox
Secure VPN
Dual-mode GSM-WiFi device support
Road Warrior Solutions
Remote presence status control
Full functionality across all of your locations!
Personal notification
Branch Office
Home Office
Regional Office
Factory / Warehouse Desk
HiPath 3000 mobility solutions can enable your company to effectively communicate from any device and any location March 09 Page 31
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Fixed Mobile Convenience Mobility Entry One Number Service
Incoming call to One Number
No need to issue mobile and home numbers
PSTN
Mobility Entry:
GSM
Office features on your cell phone to improve productivity Call handover: active Mobility Entry calls can be picked up on the deskphone
Main Office
Dual-Mode: Intelligent switching between WiFi and Cellular networks keeps mobile bills down Allows you to dial your cell phone contacts through the HiPath when you are connected via Wi-Fi for lower mobile charges
March 09 Page 32
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath 3000
Wi-Fi
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Mobile Convenience: Convenience: Fixed Xpressions Compact Mobility Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 33
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Fixed Mobile Convenience Xpressions Compact Mobility Activation of features during a call (Hold, Toggle, Conference, Transfer) PSTN
Voice-guided user interface from Xpressions Compact
GSM
Activation of features in idle state (internal call, call diversion, DND, call back, selection of alternative call targets…) Voice confirmation of command input GSM voice mailbox now redundant Single Xpressions mailbox including Message Waiting Indicator reduces time spent managing messages
HiPath 3500 with Xpressions Compact
Mobile Phone
Fixed Phone March 09 Page 34
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 35
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility for Voice DECT Solutions featuring HiPath Cordless Well established technology providing reliable, costeffective mobile voice for campuses Crystal-clear digital speech quality, easy deployment, and long battery life On-screen menu system for features like Hold, Conference reduce the need for training Coverage designed for both indoors and outdoors ensuring that staff are reachable anywhere on campus Ideal for harsh environments: warehouses, factories, outdoors, etc. “Intrinsically Safe” option for hazardous environments For smaller installations, DECT base stations can be directly connected to the HiPath 3000
March 09 Page 36
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath Cordless
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility: Personal Alarms DECT Solutions featuring HiPath Cordless Hipath Personal Alarm System (HPAS) is a security application for mobile personnel working in isolated or hazardous environments Reduce staffing requirements by enabling the deployment of lone workers Integrated system that eliminates the need for costly stand-alone personal security systems Beyond a simple alarm – an emergency conference can be established between the victim, rescue team, and guard room to ensure employee safety
Rescue Team Guard room
March 09 Page 37
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath DAKS
HiPath 3000
GMD-11
Gigaset M2 plus or M2 EX plus
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 38
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility for Voice and Data WLAN Solutions featuring HiPath Wireless
Supports WLAN standards (802.11 b/g up to 54 MBit) Fast and secure roaming and handover for voice connections Robust quality of service (QoS) for VoWLAN Fast and easy deployment Fast and easy configuration
HiPath Wireless Controller and Manager
March 09 Page 39
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath Wireless Access Points
WLAN Clients
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
HiPath 5000 RSM
HiPath 3000 Manager
OpenScape Office and HG1500
HiPath DLS and DLI
March 09 Page 40
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Management Tools HiPath DLS HiPath 3000 Manger E/C, HiPath 5000 RSM
HiPath 5000 RSM (Real-time Services Manager) Provides centralized real-time management and administration for up to 32 nodes and up to 1,000 users Centralized Fault Management, licensing, and customer database Interfaces with “umbrella” management systems Hardware & Software Inventory Manager
HiPath 3000 and OpenScape Office Remote administration of HiPath 3000 with a user-friendly Windows point & click interface Manager C – core set of functions for end-customers Manager E – for service engineers, has some more global features OpenScape Office and HG1500 feature intuitive web-based management
HiPath Deployment Server (DLS) and DLI
March 09 Page 41
Mass provisioning web-based tool for managing IP endpoints Single Point Access for administering WLAN phones, clients and desk phones Templates make setting up large numbers of devices easy Centrally controls security settings DLS also provides secure certificate distribution to endpoints
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Agenda Introduction and highlights of V8 Product Detail UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces SIP Communications Security Mobility Management Devices & Clients Summary
March 09 Page 42
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients Comprehensive Portfolio for all HiPath Platforms
Desktop Phones
WLAN / Cordless Phones
Soft Clients
Gigaset professional
OpenStage
OpenScape Personal Edition optiPoint
optiPoint WL2
Exceptional quality, industryleading feature-set and design
Feature-rich mobile voice communications
March 09 Page 43
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Crystal-clear voice and video for the PC
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage Family Inspiration through Open Communication People-centric interaction meets Open, Unified communications Available in OpenStage T (TDM) and OpenStage S (IP) variants* Key modules available for selected models
OpenStage 80 6,4” VGA color display TouchGuide
OpenStage 60 QVGA color display TouchGuide
NEW!
OpenStage 40 6 line graphical display 5 direction navigation
OpenStage 20 2 line graphical display 3 direction navigation March 09 Page 44
*OpenStage 10 only available in TDM
SMB / Solutions Mktg / HiPath 3000 Product Presentation
OpenStage 10
OpenStage 15
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 10 & 15 Exceptional OpenStage Performance at the Entry Level
OpenStage 10
OpenStage 15
Hardware features:
Display:
12 button dialpad
Display, 2x24 characters
Speaker Key with LED
Hardware features:
3 free programmable keys with LEDs
12 key dialpad and 8 free programmable keys
Plus / minus keys
Speaker, messages and menu key
Audio features:
Full-duplex hands-free talking
Open listening
Headset support Support of new Key Module 15
TDM features: Supports all HiPath features 3rd party CTI No SW download
March 09 Page 45
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE 100bT Ethernet G.722, G.729 DLS support
TDM Phone specific: Phone adapter supported
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 20 Efficient and Professional Telephony
OpenStage 20 Full-featured speakerphone with intuitive and interactive user interface Hardware features: Tiltable 2-line monochrome display Wall-mountable 12 button dialpad 6 pre-set feature buttons 3-way navigator with pushbuttons Full duplex speaker phone Message Waiting Indicator
March 09 Page 46
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 1 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 40 Sleek Design with Fully Customizable Interface
OpenStage 40 Customized for various workplace environments and ideal for desk sharers, people working in teams or call center staff Hardware features: Tiltable 6-line monochrome backlit display Wall-mountable 12 button dialpad Status LED & Message Waiting Indicator 6 free programmable keys with LEDs 6 pre-set feature buttons 5-way navigator with pushbuttons Full duplex speaker phone plus headset jack
March 09 Page 47
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 2 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 60 Premium Functionality Combined with Intuitive Design
OpenStage 60 Top notch functionality and design with a maximum of usability combined with an open application platform and personalization options Hardware features: Tiltable 5.7” QVGA backlit display 12 button dialpad Status LED & Message Waiting Indicator 8 free programmable keys with LEDs 9 pre-set feature buttons TouchGuideTM navigator and illuminated TouchSliderTM for volume adjustment Full duplex speaker phone plus headset jack Bluetooth and USB
March 09 Page 48
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 3 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 80 The Industry’s Premier Phone for Managers and Executives
OpenStage 80 Premium telephony features, best-in-class LCD display, and an open application platform deliver an extraordinary user experience Hardware features: Tiltable 6.4” VGA backlit display 12 button dialpad Status LED & Message Waiting Indicator 9 free programmable keys with LEDs 9 pre-set feature buttons TouchGuideTM navigator and illuminated TouchSliderTM for volume adjustment Full duplex speaker phone plus headset jack Bluetooth and USB
March 09 Page 49
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 3 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Gigaset Family Industry-leading DECT Phones
Gigaset SL3 professional
Gigaset M2 professional
Excellent Price/Performance
GSM Mobile-like appearance
Handsfree mode
200hours on standby
Industrial-grade phone – IP65 protection, EX-Authorisation
Gigaset S3 professional
Illuminated MWI notification Headset port
March 09 Page 50
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Bluetooth-enabled for headset Panic Button
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Personal Edition Crystal-clear Voice and Video on Your PC Take your phone wherever you go! PC-based IP communications client SIP and HFA versions available SIP video telephony LDAP corporate directory and call list integration Voice compression: G.711, G.723, G.729 Quality of Service (802.1p)
March 09 Page 51
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
optiClient Attendant V8 for HiPath 3000 PC-based Attendant Console Essential switching functions Waiting call, Active call details, Parked calls
Use of following telephone books Outlook (visible organizer) Open LDAP Lotus Notes HiPath 3000 internal telephone book
Shared calendars visible via MS Outlook/Exchange Busy Lamp Field Status: Free, Busy, Called, Forwarded Operator-customized monitoring of up to 300 BLFs
Also provides centralized operator support in networked voice environments
March 09 Page 52
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Agenda Introduction and highlights of V8 Product Detail UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces SIP Communications Security Mobility Management Devices & Clients Summary
March 09 Page 53
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 What customers are saying
HiPath 3800 integrated IP solution Voice over WLAN IP workpoints supporting remote offices
OpenScape Office solution Full integration of OSO into existing CRM and ERP systems
HiPath Xpressions unified messaging
OSO Contact Center’s Intelligent Routing improved responsiveness
Improved customer care
Streamlined internal organization and saved costs
“Our main objective was to create a first class technological solution that would solve the hotel’s day-to-day problems… We couldn’t have done this without Siemens.”
“There is no comparison [to OpenScape Office] on the market. Users in every facet of the business experience improved internal and external communications.”
Andy Ellis Operations Director, Alpha Business (SEN Channel Partner)
Carsten Engel CEO, E-Komm (SEN Channel Partner)
March 09 Page 54
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Integrated HiPath 3000 V8 and OpenScape Office solution Collaboration across the business enhanced by Unified Communications & IM OSO Contact Center helped to improve customer service for spare parts orders “We are delighted with the additional benefits that the new generation equipment brings. The integrated call centre is working very well for us…” Richard Monk Managing Director, MG Owners’ Club
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 V8 and OpenScape Office View from an Analyst
'This is a really strong product release that brings the HiPath 3000 right to the front of the Unified Communications market for small and mid-size enterprises. Enabling IP, TDM and Analogue users to all utilize a presence based UC platform and desktop productivity applications will ensure measureable productivity gains. We particularly liked the strong set of mobility applications to support the varying requirements of modern work-styles and the inclusion of open SIP video that facilitates rich communication with colleagues, customers and suppliers.” Rob Arnold, Current Analysis, May 2009
March 09 Page 55
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Blending the Best Communication Technologies
Industry Leadership Award-winning SME communications platform Thousands of installations worldwide Rich portfolio of modules, applications, and devices Hybrid platform makes VoIP migration safe & easy
Unified Communications OpenScape Office makes it easier than ever to make the move to Unified Communications! Improve collaboration by eliminating communication barriers Improve responsiveness and customer service
Next-Gen Communications Utilize SIP to experience the latest multimedia applications, including video Save on communications costs through SIP trunking Empower your workforce with Mobility solutions that enable communication from anywhere and any device
Open up your office to a new way of working
March 09 Page 56
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Thank you!
March 09 Page 57
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Agenda Introduction and highlights of V8 Product Detail UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces SIP Communications Security Mobility Management Devices & Clients Summary
March 09 Page 2
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Blending the Best Communication Technologies Award-winning converged communications platform for small and mid-sized companies Combines IP and TDM technologies Delivers a complete, modern telephony feature set, plus advanced applications Remarkable global installed base: Over 500,000 systems Over 12.5 million lines Over 160 countries
March 09 Page 3
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 V8 What’s new?
OpenScape Office
Mobility Enhancements
True Unified Communications now available on HiPath 3000
Dual-mode WiFi-GSM device support with automatic FMC roaming and SIP features
Integrated multimedia contact center solution for SMEs
Mobility Entry – user limit increased to 100
Xpressions Compact – New Capabilities Dial-in Conferencing Parallel ringing of mobile and desk phones
Other Feature Improvements Support for video-capable SIP endpoints SIP enhancements: Call Forwarding, Message Waiting Indication Open HTTP application interface and SDK Enhanced Redial List (10 entries) Missed Call indicator on Gigaset DECT handsets
Support of new OpenStage Devices OpenStage 10 OpenStage 15
March 09 Page 4
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 V8 Building on a History of Innovation Version 8.0 HP3K V7.0 Sales Information
HP3K V6.0 Sales Information
HP3K V5.0 Sales Information
HP3K V4.0 Sales Information
HP3K V3.0 Sales Information
March 09 Page 5
Open up your office to a new way of working
Version 7.0
Support of Xpressions Compact V3.0 (add. features) SRTP encryption E2E payload to ITSP T.38 Fax Support of OpenStage phones Fixed Mobile Convenience CLIP support on analogue trunks Phase-out of HiPath 37x0
Version 6.0
Support of XML Phone Services and ComScendo on a Button Suite LIM module in basic configuration HiPath 33x0/35x0 SIP for subscriber and ITSP Signaling and Payload Encryption Small Remote Site scenarios together with HiPath 4000
Version 5.0
HiPath 3800 high performance hardware Integrated voicemail EVM for HiPath 33x0/35x0 VPN via Internet connections Support of optiPoint 420 family Xpressions Compact used as announcement machine IP networking of HiPath 3000, 4000 and 5000 via CorNet-IP
Version 4.0
Survivable Media Gateway for HiPath 5000 Up to 250 trunk lines (formerly 120) CSTA Phase III HiPath 5000 RSM
Version 3.0
IP convergence platform IP Payload Switching Enhanced capacities (notes, workpoints)
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Family Portfolio Overview
HiPath 3500/3550
HiPath 3300/3350
HiPath 3800
96 Phones
96 Phones
24 TDM Phones
72 TDM Phones
Wall-mounted 3350 available
Wall-mounted 3550 available
500 Phones
Entry Voice Mail (EVM)
Entry Voice Mail (EVM)
384 TDM Phones
Info
Info
Converged systems with full telephony feature set Suite of applications for Mobility, Contact Centres, Unified Messaging Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q 32 Systems in one network
March 09 Page 6
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 in Networked Environments HiPath 3000 is renowned for its functionality over multi-site networks
HiPath 5000 RSM
Real-time communications between multiple systems across IP networks Users only see one inter-connected office! HiPath 5000 Real-time Services Manager (RSM) delivers centralized management for up to 32 HiPath 3000 systems Single point of administration and centralized Fault Management In Small Remote Site (SRS) mode, HiPath 3000 maintains PSTN connectivity in the event of a line failure
HiPath 4000
IP Network
HiPath 3000
HiPath 3000
Network line Management link (virtual) March 09 Page 7
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working HiPath 3000 enables your company to utilize the latest communications technologies and save costs! Cutting-edge UC applications Access to low-cost SIP-based Internet voice and video communications Advanced standards-based security Mobility solutions that extend enterprise communications anywhere Centralized management tools that simplify network administration
March 09 Page 8
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
March 09 Page 9
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Open Interfaces
OpenScape Office
OpenScape Office Unified Communications for HiPath 3000
myPortal Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax
User-friendly UC interface via myPortal client application or myPortal for OutlookTM plug-in toolbar March 09 Page 10
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Capabilities Cutting costs. Improving productivity. Integrated Voice-supported Presence Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) Drag and Drop Conference Management (only on HiPath OpenOffice ME)
OpenScape Office UC SUITE
myPortal for OutlookTM Dial from any Application Directories Favorites List / Internal IM Visible Voicemail
Some features require additional licenses or are only available on a particular platform
Fax Box Call Journal One Number Service Personal Notifications Personal AutoAttendant Screen Pop and Live Call Recording myAttendant myAgent (Add-on Contact Center client) NEW!
March 09 Page 11
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000V8 and OpenScape Office Solution Architecture OpenScape Office One SW package and Linux OS on two DVDs with Install Setup Routine Standard PC server hardware is needed (not part of the delivery package) Connected to HiPath 3000 via HG1500 Single-user administration - automatic import/synchronization with HiPath 3000 user data Web-based user interface for administration of OpenScape Office OpenScape Office with standard HW
IP Network
myPortal or myPortal Outlook toolbar
OpenScape Office supports both!
OpenStage IP (HFA) March 09 Page 12
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath 3000 V8 with HG1500
optiPoint TDM
Analog Phone
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
myAgent
Inbound Multimedia Contact Center for distribution of voice, fax and e-mail Seamless integration with OpenScape Office Skill-based routing and VIP support Max. 64 concurrent agents, 50 groups/queues, 64 supervisors
March 09 Page 13
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
March 09 Page 14
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Open Interfaces
OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath Xpressions Compact Eliminate hidden communications costs! Xpressions Compact is a hardware module for HiPath 3000 systems providing: Advanced Integrated Voice Messaging (IVM) Forwarding of voicemails within emails Call Recording Conferencing NEW! FMC: One Number Service and Mobility Pro Auto Attendant with customer greeting and name-dialing
Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities March 09 Page 15
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath Xpressions Compact Conferencing Initiate conference calls from anywhere via the Internet Speed up decision making Conferencing from any phone, anywhere Up to 18 conference channels can be used for one or more conferences (Dial-In / Dial-Out) Web interface for easy setup and monitoring of conferences for the owner Dial in into the 24x7 open conference room with or without PIN
March 09 Page 16
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
March 09 Page 17
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Open Interfaces
OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Open Interfaces TAPI 120 and TAPI 170 for Third-party Applications Telephony control from within the business application
HiPath 3000
CTIServer 3rd party CTI
Calls can be made/received and features invoked from the PC Customer details can be popped up to the screen
1st party CTI with IP-Phone
Calls can be processed quicker Calls can be made direct from Groupware Connect to third-party applications like Xphone Entry
March 09 Page 18
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
SIP Trunking
SIP Video
March 09 Page 19
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Communications Session Initiation Protocol (SIP) is the latest communications standard HG1500 Gateway Card delivers SIP for HiPath 3000 Deploying SIP will bring your organization to the next level: SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN) Support the latest multimedia applications (eg. video), dual-mode phones, and 3rd-party devices Home Office
WAN HG1500
SIP Carrier Network
HiPath 3000
March 09 Page 20
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Branch Office
HiPath 3000
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The Value of SIP Trunking Connecting to the public network via ITSP-provided SIP trunks can save your business money and improve flexibility: Reduced operating costs through consolidation of voice/data trunk lines Reduced operating costs through radically different tariff schemes IP end-to-end, no need for local gateway devices A single broadband connection can access 4 SIP providers in parallel, ensuring flexibility and lower cost Rapid provisioning of trunks to match fluctuating demand Geographic independence of SIP trunk numbers
The HG1500 Gateway Card comes with a free unlimited SIP Trunking license as standard!
March 09 Page 21
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Trunking with HiPath 3000 Tested ITSPs in Your Area HiPath 3000 has been tested with the following providers to deliver SIP trunking:
Your carrier isn’t here? Click here to find the latest list of approved ITSPs or the process for getting certified.
March 09 Page 22
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
SIP Trunking
SIP Video
March 09 Page 23
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Functionality for HiPath 3000 Experience SIP Video Communications Today! Full end-to-end SIP video solution for small and mid-sized businesses: HiPath 3000 V8 HG1500 Gateway card for SIP functionality OpenScape Personal Edition PC client software on a standard PC with webcam
March 09 Page 24
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SIP Video Communications Over the Network What can SIP video do for your company? Maintain intimacy with customers, partners, and colleagues Make faster decisions Avoid errors due to miscommunication Customer
Reduce travel costs
IP Network Company HQ
HiPath 3000
3rd-party SIP video client
OpenScape Personal Edition Client connected to HiPath 3000 via SIP Network line SIP Video Session
March 09 Page 25
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Encryption
Authentication
Secure Remote Access
March 09 Page 26
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Security Confidential Communications via Encryption Communications can at times travel over public networks Encryption helps “scramble” information in a way that nobody can understand except the person or device it’s intended for HiPath 3000 provides the following encryption services:
Secure Endpoints OpenStage HFA range
Signaling Encryption with TLS/AES optiPoint 410 economy plus standard advance
Payload Encryption via SRTP Per-subscriber based encryption
optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance HiPath 3000 Signalling encryption
OpenScape Personal Edition
Payload encryption March 09 Page 27
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Security Trusted Communications via Authentication Devices must prove that they are authorized on the network Authentication provides a secure way of determining who is authorized and who isn’t HiPath 3000 authenticates with the following: Plus PCs & clients attached to the phone Secure device authentication with 802.1X multi-user
HiPath 3000 confirms validity of certificate with PKI Server
PKI Server
HiPath 3000
March 09 Page 28
SMB / Solutions Mktg / HiPath 3000 Product Presentation
OpenStage HFA range Phone is authorized
PKI certificate authentication of IP phones
Phone logs on to HiPath 3000 using built-in certificate
Secure Endpoints
optiPoint 410 economy plus standard advance optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance OpenScape Personal Edition
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Security Secure Remote Access via VPN Many users are located remotely and must traverse the Internet in order to communicate on the corporate network IPSec VPN uses authentication and encryption to ensure that remote phones can communicate just like they were local HG1500 has a built-in VPN concentrator to enable secure remote access to HiPath 3000
HiPath 3000 and HG1500
Authentication Server
March 09 Page 29
Phone calls between remote user and local users are now secure!
OpenStage HFA range
optiPoint 410 economy plus standard advance optiPoint WL2 professional
LAN
Internet Encrypted IPSec tunnel is established with corporate network Remote user with OpenScape Personal Edition and VPN Client logs in
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Secure Endpoints
optiPoint 420 economy plus standard advance OpenScape Personal Edition
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 30
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy use Remote Worker Solutions
Office Roamer Solutions
OpenScape Personal Edition PC client
Cordless Voice (DECT)
One Number Service
WLAN Voice & data
Parallel Ringing (desktop & GSM)
CallMe! Service
Desk sharing / roaming profiles
Mobility Entry & Pro clients for GSM phones One mailbox
Secure VPN
Dual-mode GSM-WiFi device support
Road Warrior Solutions
Remote presence status control
Full functionality across all of your locations!
Personal notification
Branch Office
Home Office
Regional Office
Factory / Warehouse Desk
HiPath 3000 mobility solutions can enable your company to effectively communicate from any device and any location March 09 Page 31
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Fixed Mobile Convenience Mobility Entry One Number Service
Incoming call to One Number
No need to issue mobile and home numbers
PSTN
Mobility Entry:
GSM
Office features on your cell phone to improve productivity Call handover: active Mobility Entry calls can be picked up on the deskphone
Main Office
Dual-Mode: Intelligent switching between WiFi and Cellular networks keeps mobile bills down Allows you to dial your cell phone contacts through the HiPath when you are connected via Wi-Fi for lower mobile charges
March 09 Page 32
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath 3000
Wi-Fi
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Mobile Convenience: Convenience: Fixed Xpressions Compact Mobility Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 33
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Fixed Mobile Convenience Xpressions Compact Mobility Activation of features during a call (Hold, Toggle, Conference, Transfer) PSTN
Voice-guided user interface from Xpressions Compact
GSM
Activation of features in idle state (internal call, call diversion, DND, call back, selection of alternative call targets…) Voice confirmation of command input GSM voice mailbox now redundant Single Xpressions mailbox including Message Waiting Indicator reduces time spent managing messages
HiPath 3500 with Xpressions Compact
Mobile Phone
Fixed Phone March 09 Page 34
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 35
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility for Voice DECT Solutions featuring HiPath Cordless Well established technology providing reliable, costeffective mobile voice for campuses Crystal-clear digital speech quality, easy deployment, and long battery life On-screen menu system for features like Hold, Conference reduce the need for training Coverage designed for both indoors and outdoors ensuring that staff are reachable anywhere on campus Ideal for harsh environments: warehouses, factories, outdoors, etc. “Intrinsically Safe” option for hazardous environments For smaller installations, DECT base stations can be directly connected to the HiPath 3000
March 09 Page 36
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath Cordless
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility: Personal Alarms DECT Solutions featuring HiPath Cordless Hipath Personal Alarm System (HPAS) is a security application for mobile personnel working in isolated or hazardous environments Reduce staffing requirements by enabling the deployment of lone workers Integrated system that eliminates the need for costly stand-alone personal security systems Beyond a simple alarm – an emergency conference can be established between the victim, rescue team, and guard room to ensure employee safety
Rescue Team Guard room
March 09 Page 37
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath DAKS
HiPath 3000
GMD-11
Gigaset M2 plus or M2 EX plus
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
March 09 Page 38
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility for Voice and Data WLAN Solutions featuring HiPath Wireless
Supports WLAN standards (802.11 b/g up to 54 MBit) Fast and secure roaming and handover for voice connections Robust quality of service (QoS) for VoWLAN Fast and easy deployment Fast and easy configuration
HiPath Wireless Controller and Manager
March 09 Page 39
SMB / Solutions Mktg / HiPath 3000 Product Presentation
HiPath Wireless Access Points
WLAN Clients
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
HiPath 5000 RSM
HiPath 3000 Manager
OpenScape Office and HG1500
HiPath DLS and DLI
March 09 Page 40
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Management Tools HiPath DLS HiPath 3000 Manger E/C, HiPath 5000 RSM
HiPath 5000 RSM (Real-time Services Manager) Provides centralized real-time management and administration for up to 32 nodes and up to 1,000 users Centralized Fault Management, licensing, and customer database Interfaces with “umbrella” management systems Hardware & Software Inventory Manager
HiPath 3000 and OpenScape Office Remote administration of HiPath 3000 with a user-friendly Windows point & click interface Manager C – core set of functions for end-customers Manager E – for service engineers, has some more global features OpenScape Office and HG1500 feature intuitive web-based management
HiPath Deployment Server (DLS) and DLI
March 09 Page 41
Mass provisioning web-based tool for managing IP endpoints Single Point Access for administering WLAN phones, clients and desk phones Templates make setting up large numbers of devices easy Centrally controls security settings DLS also provides secure certificate distribution to endpoints
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Agenda Introduction and highlights of V8 Product Detail UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces SIP Communications Security Mobility Management Devices & Clients Summary
March 09 Page 42
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients Comprehensive Portfolio for all HiPath Platforms
Desktop Phones
WLAN / Cordless Phones
Soft Clients
Gigaset professional
OpenStage
OpenScape Personal Edition optiPoint
optiPoint WL2
Exceptional quality, industryleading feature-set and design
Feature-rich mobile voice communications
March 09 Page 43
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Crystal-clear voice and video for the PC
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage Family Inspiration through Open Communication People-centric interaction meets Open, Unified communications Available in OpenStage T (TDM) and OpenStage S (IP) variants* Key modules available for selected models
OpenStage 80 6,4” VGA color display TouchGuide
OpenStage 60 QVGA color display TouchGuide
NEW!
OpenStage 40 6 line graphical display 5 direction navigation
OpenStage 20 2 line graphical display 3 direction navigation March 09 Page 44
*OpenStage 10 only available in TDM
SMB / Solutions Mktg / HiPath 3000 Product Presentation
OpenStage 10
OpenStage 15
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 10 & 15 Exceptional OpenStage Performance at the Entry Level
OpenStage 10
OpenStage 15
Hardware features:
Display:
12 button dialpad
Display, 2x24 characters
Speaker Key with LED
Hardware features:
3 free programmable keys with LEDs
12 key dialpad and 8 free programmable keys
Plus / minus keys
Speaker, messages and menu key
Audio features:
Full-duplex hands-free talking
Open listening
Headset support Support of new Key Module 15
TDM features: Supports all HiPath features 3rd party CTI No SW download
March 09 Page 45
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE 100bT Ethernet G.722, G.729 DLS support
TDM Phone specific: Phone adapter supported
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 20 Efficient and Professional Telephony
OpenStage 20 Full-featured speakerphone with intuitive and interactive user interface Hardware features: Tiltable 2-line monochrome display Wall-mountable 12 button dialpad 6 pre-set feature buttons 3-way navigator with pushbuttons Full duplex speaker phone Message Waiting Indicator
March 09 Page 46
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 1 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 40 Sleek Design with Fully Customizable Interface
OpenStage 40 Customized for various workplace environments and ideal for desk sharers, people working in teams or call center staff Hardware features: Tiltable 6-line monochrome backlit display Wall-mountable 12 button dialpad Status LED & Message Waiting Indicator 6 free programmable keys with LEDs 6 pre-set feature buttons 5-way navigator with pushbuttons Full duplex speaker phone plus headset jack
March 09 Page 47
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 2 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 60 Premium Functionality Combined with Intuitive Design
OpenStage 60 Top notch functionality and design with a maximum of usability combined with an open application platform and personalization options Hardware features: Tiltable 5.7” QVGA backlit display 12 button dialpad Status LED & Message Waiting Indicator 8 free programmable keys with LEDs 9 pre-set feature buttons TouchGuideTM navigator and illuminated TouchSliderTM for volume adjustment Full duplex speaker phone plus headset jack Bluetooth and USB
March 09 Page 48
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 3 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenStage 80 The Industry’s Premier Phone for Managers and Executives
OpenStage 80 Premium telephony features, best-in-class LCD display, and an open application platform deliver an extraordinary user experience Hardware features: Tiltable 6.4” VGA backlit display 12 button dialpad Status LED & Message Waiting Indicator 9 free programmable keys with LEDs 9 pre-set feature buttons TouchGuideTM navigator and illuminated TouchSliderTM for volume adjustment Full duplex speaker phone plus headset jack Bluetooth and USB
March 09 Page 49
SMB / Solutions Mktg / HiPath 3000 Product Presentation
IP Phone specific: 802.3af PoE class 3 100bT Ethernet G.722, G.729 DLS support QoS: Diffserv, 802.1p/q Media encryption 802.1x auth
TDM Phone specific: Enhanced CorNet feature-set
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Gigaset Family Industry-leading DECT Phones
Gigaset SL3 professional
Gigaset M2 professional
Excellent Price/Performance
GSM Mobile-like appearance
Handsfree mode
200hours on standby
Industrial-grade phone – IP65 protection, EX-Authorisation
Gigaset S3 professional
Illuminated MWI notification Headset port
March 09 Page 50
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Bluetooth-enabled for headset Panic Button
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Personal Edition Crystal-clear Voice and Video on Your PC Take your phone wherever you go! PC-based IP communications client SIP and HFA versions available SIP video telephony LDAP corporate directory and call list integration Voice compression: G.711, G.723, G.729 Quality of Service (802.1p)
March 09 Page 51
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
optiClient Attendant V8 for HiPath 3000 PC-based Attendant Console Essential switching functions Waiting call, Active call details, Parked calls
Use of following telephone books Outlook (visible organizer) Open LDAP Lotus Notes HiPath 3000 internal telephone book
Shared calendars visible via MS Outlook/Exchange Busy Lamp Field Status: Free, Busy, Called, Forwarded Operator-customized monitoring of up to 300 BLFs
Also provides centralized operator support in networked voice environments
March 09 Page 52
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Agenda Introduction and highlights of V8 Product Detail UC Applications OpenScape Office and OpenScape Office Contact Center Xpressions Compact Open Interfaces SIP Communications Security Mobility Management Devices & Clients Summary
March 09 Page 53
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 What customers are saying
HiPath 3800 integrated IP solution Voice over WLAN IP workpoints supporting remote offices
OpenScape Office solution Full integration of OSO into existing CRM and ERP systems
HiPath Xpressions unified messaging
OSO Contact Center’s Intelligent Routing improved responsiveness
Improved customer care
Streamlined internal organization and saved costs
“Our main objective was to create a first class technological solution that would solve the hotel’s day-to-day problems… We couldn’t have done this without Siemens.”
“There is no comparison [to OpenScape Office] on the market. Users in every facet of the business experience improved internal and external communications.”
Andy Ellis Operations Director, Alpha Business (SEN Channel Partner)
Carsten Engel CEO, E-Komm (SEN Channel Partner)
March 09 Page 54
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Integrated HiPath 3000 V8 and OpenScape Office solution Collaboration across the business enhanced by Unified Communications & IM OSO Contact Center helped to improve customer service for spare parts orders “We are delighted with the additional benefits that the new generation equipment brings. The integrated call centre is working very well for us…” Richard Monk Managing Director, MG Owners’ Club
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 V8 and OpenScape Office View from an Analyst
'This is a really strong product release that brings the HiPath 3000 right to the front of the Unified Communications market for small and mid-size enterprises. Enabling IP, TDM and Analogue users to all utilize a presence based UC platform and desktop productivity applications will ensure measureable productivity gains. We particularly liked the strong set of mobility applications to support the varying requirements of modern work-styles and the inclusion of open SIP video that facilitates rich communication with colleagues, customers and suppliers.” Rob Arnold, Current Analysis, May 2009
March 09 Page 55
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 3000 Blending the Best Communication Technologies
Industry Leadership Award-winning SME communications platform Thousands of installations worldwide Rich portfolio of modules, applications, and devices Hybrid platform makes VoIP migration safe & easy
Unified Communications OpenScape Office makes it easier than ever to make the move to Unified Communications! Improve collaboration by eliminating communication barriers Improve responsiveness and customer service
Next-Gen Communications Utilize SIP to experience the latest multimedia applications, including video Save on communications costs through SIP trunking Empower your workforce with Mobility solutions that enable communication from anywhere and any device
Open up your office to a new way of working
March 09 Page 56
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Thank you!
March 09 Page 57
SMB / Solutions Mktg / HiPath 3000 Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hipath Manager E
Hipath Manager E V10 Download
Jun 30, 2020 HiPath 3000 Manager E multilingual by Siemens-Enterprise. Versions: 8.1. HiPath 3000 Manager E multilingual is developed by Siemens-Enterprise. The most popular version of this product among our users is 8.1. Siemens Hipath 3000 Manager E is a programming software for the Siemens Hipath 3000 system. The Manager E software allows of configuration and programming of: - Hicom 150 E Office Rls. 2.2 - Hicom 150 H V1.0 (Hicom 150 E Office Rls. 3. Imovie hd 6 free for mac. 0) - HiPath AllServe V1.0 - Hicom 150 H V1.2 - HiPath 3000 V1.2 - V3.0 - HiPath 3000/5000 V4.0.